Resolution Center
Welcome to our resolution center, where you can get help with any issue that may arise with a task.
What do you want to do? (For Helpers) Learn more about dispute resolution
Learn more about dispute resolution
Navigating Disputes with Helpicon: Your Guide to a Resolution
At Helpicon, we believe in making your experience smooth and hassle-free. We understand that sometimes problems can arise when you are trying to find the perfect service, or offer it! That’s why we have implemented a simple and effective way to handle disputes between Helpers and Clients.
1. Open Communication: If you ever encounter a problem with a mission or a Helper, the first step is to talk about it. We encourage you to have an open conversation and find a solution together. Often, a clear dialogue can clear up misunderstandings and ensure that both parties are happy with the outcome.
2. Change or cancel the assignment: If you need to change the terms of your contract, we’ve made it easy. Just use our Change the Assignment feature here in the dispute resolution center. If that doesn’t work, there’s also the option to cancel the contract through the website, without any hassle.
3. Help from our team: If a dialogue doesn’t work, we’re here to help. We strongly encourage open communication and negotiation between the parties. It’s often the case that direct conversations can lead to the best outcomes for all involved. While we’re here to assist, please note that if a dispute remains unresolved and open for a period of five days, our support team will intervene to make a decision. While we strive to be fair, our team’s intervention may sometimes result in less
customized results than those that can be achieved through your direct negotiations. Therefore, we strongly recommend that you engage in constructive dialogue to find a solution that satisfies both parties. If, despite sincere efforts, no agreement can be reached, our team will objectively assess the situation and strive to find a solution that is fair to all parties involved. Please note that such a solution may result in all outstanding funds being allocated to only one of the parties. Thank you very much for your proactive approach to resolving issues and for making our community a collaborative and positive place.
At Helpicon, we are committed to fostering understanding and trust between Helpers and Principals. By fostering open dialogue and offering a structured resolution process, we ensure that you can use our platform with confidence, knowing that you have our support every step of the way. Happy matching!
Cancel the task
Life is full of surprises, and sometimes plans need to be adjusted. Whether it’s changing dates to accommodate a Client’s busy schedule or clarifying requirements to include additional services, changing the assignment is a collaborative way to meet everyone’s needs. It’s about open communication and finding solutions together. Embracing change shows your adaptability and willingness to work together, creating a positive experience for both parties.
Offer a Partial Refund
A gesture of goodwill goes a long way in resolving disputes. By offering a partial refund, you show understanding and empathy and demonstrate your commitment to customer satisfaction. For example, if there was a quality shortfall, minor error, customer dissatisfaction due to unmatched expectations, or an incomplete service, a reduced price can compensate for these concerns. It is an often appreciated gesture that bridges gaps and demonstrates your willingness to provide value and maintain positive customer relationships.
How much price reduction would you like to offer? Email info@helpicon.se
What is the reason for the price reduction? Email info@helpicon.se
Report the Helpee
Report user misconduct. We will investigate violations and maintain a secure platform. Your safety and well-being are our priorities.
Reason for the report: Email to info@helpicon.se
What do you want to do? (For Helpees)
Learn more about dispute resolution
Navigating Disputes with Helpicon: Your Guide to a Resolution
At Helpicon, we believe in making your experience smooth and hassle-free. We understand that sometimes problems can arise when you are trying to find the perfect service, or offer it! That’s why we have implemented a simple and effective way to handle disputes between Helpers and Clients.
1. Open Communication: If you ever encounter a problem with a mission or a Helper, the first step is to talk about it. We encourage you to have an open conversation and find a solution together. Often, a clear dialogue can clear up misunderstandings and ensure that both parties are happy with the outcome.
2. Change or cancel the assignment: If you need to change the terms of your contract, we’ve made it easy. Just use our Change the Assignment feature here in the dispute resolution center. If that doesn’t work, there’s also the option to cancel the contract through the website, without any hassle.
3. Help from our team: If a dialogue doesn’t work, we’re here to help. We strongly encourage open communication and negotiation between the parties. It’s often the case that direct conversations can lead to the best outcomes for all involved. While we’re here to assist, please note that if a dispute remains unresolved and open for a period of five days, our support team will intervene to make a decision. While we strive to be fair, our team’s intervention may sometimes result in less
customized results than those that can be achieved through your direct negotiations. Therefore, we strongly recommend that you engage in constructive dialogue to find a solution that satisfies both parties. If, despite sincere efforts, no agreement can be reached, our team will objectively assess the situation and strive to find a solution that is fair to all parties involved. Please note that such a solution may result in all outstanding funds being allocated to only one of the parties. Thank you very much for your proactive approach to resolving issues and for making our community a collaborative and positive place.
At Helpicon, we are committed to fostering understanding and trust between Helpers and Principals. By fostering open dialogue and offering a structured resolution process, we ensure that you can use our platform with confidence, knowing that you have our support every step of the way. Happy matching!
Modify task details
Life is full of surprises, and sometimes plans need to be adjusted. Whether it’s changing dates to accommodate a Client’s busy schedule or clarifying requirements to include additional services, changing the assignment is a collaborative way to meet everyone’s needs. It’s about open communication and finding solutions together. Embracing change shows your adaptability and willingness to work together, creating a positive experience for both parties.
Cancel the task
Life is full of surprises, and sometimes plans need to be adjusted. Whether it’s changing dates to accommodate a Client’s busy schedule or clarifying requirements to include additional services, changing the assignment is a collaborative way to meet everyone’s needs. It’s about open communication and finding solutions together. Embracing change shows your adaptability and willingness to work together, creating a positive experience for both parties.
Dispute Task Completion
We trust your judgment. If you feel the service was not up to par, please share your concerns and any supporting details. Your feedback is important and we will carefully review your perspective to ensure fairness.
Reason for dispute: Email to info@helpicon.se
Report the Helper
Report user misconduct. We will investigate violations and maintain a secure platform. Your safety and well-being are our priorities.
Reason for the report: Email to info@helpicon.se
